More about our Ethics and Ethos 

The heart of our counselling 


When we first began offering counselling we quickly realised there was no other service at the time offering free and subsidised counselling to anyone;  adults and children,  on any issue for as long as it is needed.  


We named ourselves Open Minds because that is what we aim to be;  open minded and flexible to the best of our abilities. 


We have male and female counsellors,  counsellors available during the day and outside school and work hours.


We have  ground floor counselling rooms available. 

We want to make it as easy as possible for people to seek and access help.


If there is anything more we can do please let us know -

you can contact us through the enquiry page or can

e-mail us on

or phone us on 07765 224564 

Ethics and Accountability 


We follow the British Association of Counselling and

Psychotherapy's (BACP) ethical guidance for good practice. 


We also,  at the core of our beliefs,  strive to protect all of our clients and children from harm and so if we feel that a vulnerable adult or child is at risk we must take action to try to protect them. 

This can mean reporting issues to Social Services or the police or the NHS crisis team. 


Unless we believe that the client or their carer is themselves the cause of the danger we would not make a referral without informing the client or their carer that it was necessary,  and work to support them through this process. 


If you feel Open Minds has in anyway not met your needs you can e-mail us at or phone 07765 224564. 


You can also write to us via Open Minds,  28 Christchurch Road,  Doncaster,  DN1 2QL. 


If you would like to make a formal complaint you can make your complaint to the Managing Director,  Helen Mason or addressed to Chairperson at the same address. 



Open Minds is a Registered Charity no. 1155119 and a not-for- profit Company no. 06695828 



We have more than 50 volunteer counsellors but despite the wonderful The National Lottery Community Fund we cannot employ enough children's counsellors to meet demand, and are very short staffed for office volunteers so please be patient;

we will get back to you as soon as we can 


28 Christchurch Road 


​DN1 2QL


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We do not have a fax 



07765 224564 
07765 224564 

Counselling, Training and more for adults, children, couples and families 


Charity no. 1155119 

Company no. 06695828 




Monday - Thursday

10am to 7pm 


Friday and Saturday:      10am - 3pm 

As a result of COVID19 measures we are only able to answer the phone Monday to Friday 10am to 3pm.

Thank you for your patience while we adapt to these difficult times.  

We are only able to offer telephone or online therapy to adults during the pandemic  

Because we cannot see everyone at this difficult time we have collected together 100s of resources, activities and links to help you at 

We are very sorry but we are not accepting new referrals for children's counselling during this period of pandemic as we are not in a position to triage, assess and allocate clients to therapy at present.

We are very sorry for any delay in contacting us. 


We have 2 telephones and are also frequently contacted by e-mail for appointments,

this does mean that it can take a while to get through to us. 


If you phone us on 07765 224564 and leave a message (or text that number) we are likely to respond sooner. 


If you have left us an answerphone message,  text or e-mail and not heard back within a week we suggest phoning again. 


Sorry for any inconvenience this may cause. 


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